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Customer Satisfaction Survey

Company name*

Name*

E-mail address*

A. Quality of the Machine

1. How would you rate the overall build quality of the machine(s)?*

2. How satisfied are you with the performance and reliability of the machine(s) in daily operation?*

3. How would you rate the durability and robustness of the machine(s) under working conditions?*

4. Would you recommend VOGT devices to others?*

B. Quality of Service (Distributor)

5. How would you rate the responsiveness of our distributor? *

6. How satisfied are you with delivery times and order processing?*

7. How would you rate the professionalism and competence of the distributor’s staff?*

8. Would you recommend our distributor to others?*

C. Quality of Technical Support

9. How would you rate the availability of technical support when needed?*

10. How satisfied are you with the speed of resolving technical issues?*

11. How would you rate the quality and clarity of technical advice provided?*

12. How helpful do you find our online support resources (e.g. QR codes, service videos, online documentation)?*

13. Please share any additional comments, suggestions, or recommendations that could help us improve our products and services

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